Dubai Hotel → Incheon / Gimpo Airport Incheon / Gimpo Airport → Dubai Hotel
Home Check-in Service
Airport at Your Home
Now you can check-in at Dubai Hotel not airport check-in counter and pick up your luggage at Incheon Airport
Book Now
Service Process
Go to Dubai Airport without luggage and pick it up at Incheon Airport
Book in advance
(by 48 hours before the departure)
Meet Goodlugg staff at hotel
Handover luggage after getting your boarding pass & luggage tag
Go to Security Check directly at Dubai Airport without baggage check-in
Pick-up luggage at Incheon Airport
Operation Hours
Booking Time
Complete the booking 48hours before flight departure
Meeting Time
Select the time between 8:00am – 8:00pm in 30-minute intervals (only between 24 hours and 8 hours before the scheduled departure time)
Handover luggage to Goodlugg staff
Select Pick-up Time & Location
Select meeting time in 30-minute intervals
Select the location among Hotel Lobby / In front of Hotel Building / Hotel Room
Required local contact number to reach you
Check the location of Goodlugg staff on the day
Forward Goodlugg staff location checking link (text/email/WhatsApp)
Check the link 30 minutes before the meeting time
Home Check-in with Goodlugg staff
Meeting Goodlugg staff at meeting location (please bring luggage & passport)
Receive boarding pass & luggage tag after check-in
Handover check-in luggage to Goodlugg staff
A local phone number is required for a smooth operation, and we will contact you by phone if you do not show up at the meeting time. If you do not show up after waiting for 20 minutes, it will be automatically canceled and no refund will be given.
Book Now
Price
1-2 luggage
₩ 55,000
Available up to 28 inches and 30kg per luggage
+ Additional luggage
₩ 20,000 /per luggage
Available up to 4 luggages
(*Checked baggage fee is a separate from Goodlugg service fee)
Essential Information to Remember
Must-Knows
Must-Knows for Checked Baggage
Service is available only for travel luggage and can be used up to 28 inches and/or 30kg per luggage.
In the case of using baggage size/number exceeding the checked baggage regulations of the airline, you must pay an additional fee on-site, and this is separate from Goodlugg service fee.
Please check in advance that checked baggage does not contain any prohibited items. Baggage check-in is not possible if prohibited items are included, so it is replaced with a luggage delivery service to the airport, and you must pick it up at the airport and check in yourself.
Must-Knows for Others
For 2-piece luggage set, you should book 2 bags, not 1 bag.
During Home Check-in, please keep a distance from Goodlugg staff based on Covid-19 operation guideline.
Always carry your passport, travel documents, and valuables with you not in the luggage.
Booking and Cancellation
Booking: Must be done 48 hours prior to flight departure time (*based on local time)
Change/Cancellation: You can change or cancel without any costs until 48 hours prior to flight departure time. Changes or cancellations cannot be done after that time. (*based on local time)
When making a reservation, please type your name in English on your passport and that should be the same as flight reservation.
FAQs
Service
Q. Is this a service that I meet Goodlugg staff at the hotel, receive the boarding pass, and handover the check-in luggage?
A. Yes! Goodlugg provide convenient check-in service at the hotel not at the airport check-in counter. As Goodlugg will help to issue your boarding pass & baggage tag, and complete baggage check-in, you must meet Goodlugg staff at the designated location on time.
Q. Is the service available to any flight?
A. Currently, service is available only for Emirates Airlines direct flights departing from Dubai Airport and arriving at Incheon Airport.
Q. Is Home Check-in service available at other accommodations than hotel?
A. Currently, Home Check-in service is only available at all hotels in downtown Dubai.
Q. Can I pick up my luggage at Incheon Airport?
A. Yes! Your luggage will be delivered from Dubai Hotel to airport safely with a CCTV-equipped van, and is automatically loaded onto the flight. So, you just go to Dubai Airport without luggage and pick up your luggage after arriving at Incheon Airport.
Q. Is the airline baggage check-in fee included?
A. No. The service is limited to check-in at Dubai hotels, luggage delivery to Dubai airport and freight loading, and does not include airline checked baggage fees imposed by airlines. Therefore, if checked baggage costs are incurred according to airline regulations, you must pay for them separately.
Booking/Change/Cancellation
Q. If I am boarding a flight with family/friends, can one person make a reservation for all?
A. You can add up to 4 luggages of your own per reservation. Therefore, if you have a companion, you must make a separate reservation for each.
Q. I want to amend my reservation. What should I do?
A. Reservations without any price & number of luggage change can be modified by 48 hours before flight departure. If you want to modify the number of luggage, please cancel the original reservation and create new reservation at least 48 hours before scheduled flight departure.
Q. I need to bring additional luggage. Can I add on the departure day?
A. Same as when you check-in your luggage at the airline counter, you can add your luggage by paying an additional fee. Please note that this fee is not charged by Goodlugg and is paid to the airline.
Q. The flight was suddenly delayed/cancelled on the departure day. What should I do?
A. In the event of an unexpected situation such as flight cancellation on the day of departure, please contact us immediately via KakaoTalk Channel (ID: goodlugg). *However, cancellation/refund is not possible if the service cannot be used on the day of departure due to any personal reason.
Luggage Drop-off
Q. Is a local phone number necessary?
A. A local contact number is required for a smooth meeting with Goodlugg staff. If there is no local number, we will contact you via email or Whatsapp. We will send a link to the local contact to check the location of Goodlugg staff in real time, and if you does not show up at the appointed time, we will contact you directly by phone.
Q. How do I meet Goodlugg staff at the hotel?
A. A link to confirm the location of Goodlugg staff will be sent via text/email/Whatsapp according to the time (in 30-minute intervals) and location (hotel lobby/in front of hotel building/hotel room) selected when making the reservation. Please check this link 30 minutes before the appointment time, and arrive at the meeting place 5 minutes before the arrival of Goodlugg staff with your luggage and passport. If you do not show up at meeting time, we will contact you by phone, and if we do not meet you after 20 minutes, the service will be automatically canceled and no refund will be given.
Q. Are there any restricted items that cannot be put in the luggage?
A. The prohibited items under checked baggage regulations cannot be loaded to flight, and in this case, you must pick up your luggage after arriving at Dubai Airport and check in by yourself. In addition, Goodlugg will not be responsible for any damage/loss of your luggage if prohibited items are included.
Damaged/Lost Baggage
Q. What should I do if my luggage is damaged or lost?
A. Goodlugg staff will protect your luggage by cover to prevents damage and opening during Home Check-in. Hence, there is no risk of damage on the way to the airport. Nevertheless, in case of damage/loss, please contact KakaoTalk Channel within 6 hours. If damage/loss is confirmed during delivery, compensation is up to KRW 300,000 per luggage or up to KRW 1,000,000 per customer. Hence, we recommend not including fragile/expensive items that exceed the compensation amount in your luggage. *If your luggage has been lost or damaged by an airline, you should claim to the airline directly since it is the airlines responsibility.
Q. What should I do if my luggage is damaged or lost?
A. Goodlugg staff will protect your luggage by cover to prevents damage and opening during Home Check-in. Hence, there is no risk of damage on the way to the airport. Nevertheless, in case of damage/loss, please contact KakaoTalk Channel within 6 hours. If damage/loss is confirmed during delivery, compensation is up to KRW 300,000 per luggage or up to KRW 1,000,000 per customer. Hence, we recommend not including fragile/expensive items that exceed the compensation amount in your luggage. *If your luggage has been lost or damaged by an airline, you should claim to the airline directly since it is the airlines responsibility.
Other Inquiries
배송 중 파손 분실은 6시간 이내에 굿럭 카카오톡 채널로 문의주세요.(ID: goodlugg)
캐리어 외부 파손 혹은 분실의 경우, 최대 30만원까지 보상됩니다. (단, 캐리어 손잡이와 바퀴 부분은 제외)
내부 물품 보상은 불가하니, 파손되기 쉬운 제품, 고가물품, 현금 등은 넣지 말아주세요.
파손 보상 예외규정
Book Now
Baggage Claim Skip Service
Start your travel without luggage from boarding flight
If you check in your luggage at Incheon Airport Goodlugg will pick-up your luggage at Dubai Airport Baggage Claim and send your Dubai hotel
Book Now
Service Process
Check-in at Incheon Airport and pick-up at Dubai Hotel
Book in advance
(by 48 hours before the departure)
Check-in baggage at Incheon Airport
Upload luggage/tag photo to tracking system
Skip baggage claim at Dubai Airport and start your travel
Pick-up your luggage at hotel lobby
(Deliver to hotel within 6 hours of arrival)
How to upload luggage & tag photo
Please upload the luggage you checked in and the photo of the luggage tag to Goodlugg Tracking System!
Access to tracking system for photo uploads
Click the link on KakaoTalk Notification sent by Goodlugg
Go to Tracking in the top menu of Goodlugg App/Homepage
Upload the luggage and tag after check-in
Upload check in baggage tag which is visible for all information
If luggage is more than 2, upload photo which is visible for all luggage
If you do not upload the luggage & tag photo, Goodlugg staff may not be able to pick up your luggage at Dubai Airport, so please upload them before departure from Incheon Airport.
Upload Photos
Price
짐 1개
??won.1_en?? 40,000 ??won.2_en??
Available up to 28 inches and 30kg per luggage
+ Additional luggage
₩ 20,000 /per luggage
Available up to 4 luggages
(*Checked baggage fee is a separate from Goodlugg service fee)
Essential Information to Remember
Must-Knows
Must-Knows for Checked Baggage
Make sure to check in your luggage at Incheon Airport as checked baggage (baggage check-in).
Make sure not to include any prohibited items in your checked baggage.
Always carry your passport, travel documents, and valuables with you not in the luggage.
For 2-piece luggage set, you should book 2 bags, not 1 bag.
The checked baggage fee by airline is separate from Goodlugg service fee.
Must-Knows for Luggage Pick-up
Do not go to Baggage Claim after arriving at Dubai Airport. Goodlugg will pick up your luggage on behalf you.
Your luggage will be delivered to your Dubai hotel front desk within 6 hours of arrival at the airport.
(However, delivery may be delayed due to unavoidable circumstances such as flight delays, baggage delays, natural disasters, etc.)
If your luggage does not pass Dubai Airport Customs X-ray inspection, you must return to the airport and collect by yourself.
If the check-in baggage does not arrive on time due to airlines mistake, Goodlugg will notify you to claim to the airline directly since it is the airlines responsibility.
Booking and Cancellation
Booking: Must be done 48 hours prior to flight departure time
Change/Cancellation: You can change or cancel without any costs until 48 hours prior to flight departure time. Changes or cancellations cannot be done after that time.
(* Flight departure time is based on the departure time specified at the time of flight booking)
FAQs
Service
Q. Can I really skip Baggage Claim for my luggage at Dubai Airport?
A. Yes! If you check in your luggage at Incheon Airport, Goodlugg will pick-up your luggage at Dubai Airport Baggage Claim and send your Dubai hotel. Please skip Baggage Claim at Dubai Airport to provide service by Goodlugg. For security reasons, it is not possible to open luggage at the arrival airport. If you have something to take out, please double check before check-in.
Q. Is the airline baggage check-in fee included?
A. No. Our service is limited to pick-up of luggage at Dubai Airport and delivery to the hotel, so, the cost of airline checked baggage is not included. Therefore, you must pay for checked baggage fee separately according to airline regulations.
Q. Is the service available to any flight?
A. Currently, service is available only for Emirates Airlines direct flights departing from Incheon Airport and arriving at Dubai Airport.
Q. Which areas are available for the service?
A. Currently, our service is available to all hotels in downtown Dubai.
Booking/Change/Cancellation
Q. If I am boarding a flight with family/friends, can one person make a reservation for all?
A. You can add up to 4 luggages of your own per reservation. Therefore, if you have a companion, you must make a separate reservation for each.
Q. I want to amend my reservation. What should I do?
A. Reservations without any price & number of luggage change can be modified by 48 hours before flight departure. If you want to modify the number of luggage, please cancel the original reservation and create new reservation at least 48 hours before scheduled flight departure.
Q. Check-in baggage was added at the departure airport. What should I do?
A. If your luggage is suddenly added at Incheon Airport, please contact us via KakaoTalk Channel (ID: goodlugg) as soon as possible before departure, and we will help you to provide service together with your existing reservation.
Q. The flight was suddenly delayed/cancelled on the departure day. What should I do?
A. In the event of an unexpected situation such as flight cancellation on the day of departure, please contact us immediately via KakaoTalk Channel (ID: goodlugg). *However, cancellation/refund is not possible if the service cannot be used on the day of departure due to any personal reason.
Luggage Pick-up
Q. When can I receive my luggage?
A. Your luggage will arrive at the hotel front desk within 6 hours after your flight arrival. However, delivery time may be adjusted in case of flight delay or baggage delay.
Q. Are there any restricted items that cannot be put in the luggage?
A. Luggage arriving at Dubai Airport must pass X-ray inspection at customs. Therefore, delivery is not possible if any prohibited items are included. Goodlugg will not be responsible for any damage/loss that may occur in this case.
Q. I am wondering if my luggage is being picked up and moving well at Dubai Airport Baggage Claim. How can I check?
A. You can check the status such as airport pick-up and hotel arrival via real-time notification talk which is linked with Goodlugg tracking system.
Damaged/Lost Baggage
Q. What should I do if my luggage is damaged or lost?
A. Goodlugg staff will protect your luggage by cover to prevents damage and opening during Home Check-in. Hence, there is no risk of damage on the way to the airport. Nevertheless, in case of damage/loss, please contact KakaoTalk Channel within 6 hours. If damage/loss is confirmed during delivery, compensation is up to KRW 300,000 per luggage or up to KRW 1,000,000 per customer. Hence, we recommend not including fragile/expensive items that exceed the compensation amount in your luggage. *If your luggage has been lost or damaged by an airline, you should claim to the airline directly since it is the airlines responsibility.
Other Inquiries
배송 중 파손 분실은 6시간 이내에 굿럭 카카오톡 채널로 문의주세요.(ID: goodlugg)
캐리어 외부 파손 혹은 분실의 경우, 최대 30만원까지 보상됩니다. (단, 캐리어 손잡이와 바퀴 부분은 제외)
내부 물품 보상은 불가하니, 파손되기 쉬운 제품, 고가물품, 현금 등은 넣지 말아주세요.
파손 보상 예외규정
Book Now
Dubai
Dubai Hotel → Incheon / Gimpo Airport Incheon / Gimpo Airport → Dubai Hotel
Home Check-in Service
Airport at Your Home
Now you can check-in at Dubai Hotel not airport check-in counter and pick up your luggage at Incheon Airport
Book Now
Service Process
Go to Dubai Airport without luggage and pick it up at Incheon Airport
Book in advance
(by 48 hours before the departure)
Meet Goodlugg staff at hotel
Handover luggage after getting your boarding pass & luggage tag
Go to Security Check directly at Dubai Airport without baggage check-in
Pick-up luggage at Incheon Airport
Operation Hours
Booking Time
Complete the booking 48hours before flight departure
Meeting Time
Select the time between 8:00am – 8:00pm in 30-minute intervals (only between 24 hours and 8 hours before the scheduled departure time)
Handover luggage to Goodlugg staff
굿럭 픽업기사에게 호텔에서 짐 맡기고
두바이 공항에 도착해서 짐 체크인 없이 바로 보안검사대로!
Select Pick-up Time & Location
Select meeting time in 30-minute intervals
Select the location among Hotel Lobby / In front of Hotel Building / Hotel Room
Required local contact number to reach you
Check the location of Goodlugg staff on the day
Forward Goodlugg staff location checking link (text/email/WhatsApp)
Check the link 30 minutes before the meeting time
Home Check-in with Goodlugg staff
Meeting Goodlugg staff at meeting location (please bring luggage & passport)
Receive boarding pass & luggage tag after check-in
Handover check-in luggage to Goodlugg staff
A local phone number is required for a smooth operation, and we will contact you by phone if you do not show up at the meeting time. If you do not show up after waiting for 20 minutes, it will be automatically canceled and no refund will be given.
Book Now
Price
1-2 luggage
₩ 55,000
Available up to 28 inches and 30kg per luggage
+ Additional luggage
₩ 20,000 /per luggage
Available up to 4 luggages
(*Checked baggage fee is a separate from Goodlugg service fee)
Essential Information to Remember
Must-Knows
Must-Knows for Checked Baggage
Service is available only for travel luggage and can be used up to 28 inches and/or 30kg per luggage.
In the case of using baggage size/number exceeding the checked baggage regulations of the airline, you must pay an additional fee on-site, and this is separate from Goodlugg service fee.
Please check in advance that checked baggage does not contain any prohibited items. Baggage check-in is not possible if prohibited items are included, so it is replaced with a luggage delivery service to the airport, and you must pick it up at the airport and check in yourself.
Must-Knows for Others
For 2-piece luggage set, you should book 2 bags, not 1 bag.
During Home Check-in, please keep a distance from Goodlugg staff based on Covid-19 operation guideline.
Always carry your passport, travel documents, and valuables with you not in the luggage.
Booking and Cancellation
Booking: Must be done 48 hours prior to flight departure time (*based on local time)
Change/Cancellation: You can change or cancel without any costs until 48 hours prior to flight departure time. Changes or cancellations cannot be done after that time. (*based on local time)
When making a reservation, please type your name in English on your passport and that should be the same as flight reservation.
FAQs
Service
Q. Is this a service that I meet Goodlugg staff at the hotel, receive the boarding pass, and handover the check-in luggage?
A. Yes! Goodlugg provide convenient check-in service at the hotel not at the airport check-in counter. As Goodlugg will help to issue your boarding pass & baggage tag, and complete baggage check-in, you must meet Goodlugg staff at the designated location on time.
Q. Is the service available to any flight?
A. Currently, service is available only for Emirates Airlines direct flights departing from Dubai Airport and arriving at Incheon Airport.
Q. Is Home Check-in service available at other accommodations than hotel?
A. Currently, Home Check-in service is only available at all hotels in downtown Dubai.
Q. Can I pick up my luggage at Incheon Airport?
A. Yes! Your luggage will be delivered from Dubai Hotel to airport safely with a CCTV-equipped van, and is automatically loaded onto the flight. So, you just go to Dubai Airport without luggage and pick up your luggage after arriving at Incheon Airport.
Q. Is the airline baggage check-in fee included?
A. No. The service is limited to check-in at Dubai hotels, luggage delivery to Dubai airport and freight loading, and does not include airline checked baggage fees imposed by airlines. Therefore, if checked baggage costs are incurred according to airline regulations, you must pay for them separately.
Booking/Change/Cancellation
Q. If I am boarding a flight with family/friends, can one person make a reservation for all?
A. You can add up to 4 luggages of your own per reservation. Therefore, if you have a companion, you must make a separate reservation for each.
Q. I want to amend my reservation. What should I do?
A. Reservations without any price & number of luggage change can be modified by 48 hours before flight departure. If you want to modify the number of luggage, please cancel the original reservation and create new reservation at least 48 hours before scheduled flight departure.
Q. I need to bring additional luggage. Can I add on the departure day?
A. Same as when you check-in your luggage at the airline counter, you can add your luggage by paying an additional fee. Please note that this fee is not charged by Goodlugg and is paid to the airline.
Q. The flight was suddenly delayed/cancelled on the departure day. What should I do?
A. In the event of an unexpected situation such as flight cancellation on the day of departure, please contact us immediately via KakaoTalk Channel (ID: goodlugg). *However, cancellation/refund is not possible if the service cannot be used on the day of departure due to any personal reason.
Luggage Drop-off
Q. Is a local phone number necessary?
A. A local contact number is required for a smooth meeting with Goodlugg staff. If there is no local number, we will contact you via email or Whatsapp. We will send a link to the local contact to check the location of Goodlugg staff in real time, and if you does not show up at the appointed time, we will contact you directly by phone.
Q. How do I meet Goodlugg staff at the hotel?
A. A link to confirm the location of Goodlugg staff will be sent via text/email/Whatsapp according to the time (in 30-minute intervals) and location (hotel lobby/in front of hotel building/hotel room) selected when making the reservation. Please check this link 30 minutes before the appointment time, and arrive at the meeting place 5 minutes before the arrival of Goodlugg staff with your luggage and passport. If you do not show up at meeting time, we will contact you by phone, and if we do not meet you after 20 minutes, the service will be automatically canceled and no refund will be given.
Q. Are there any restricted items that cannot be put in the luggage?
A. The prohibited items under checked baggage regulations cannot be loaded to flight, and in this case, you must pick up your luggage after arriving at Dubai Airport and check in by yourself. In addition, Goodlugg will not be responsible for any damage/loss of your luggage if prohibited items are included.
Damaged/Lost Baggage
Q. What should I do if my luggage is damaged or lost?
A. Goodlugg staff will protect your luggage by cover to prevents damage and opening during Home Check-in. Hence, there is no risk of damage on the way to the airport. Nevertheless, in case of damage/loss, please contact KakaoTalk Channel within 6 hours. If damage/loss is confirmed during delivery, compensation is up to KRW 300,000 per luggage or up to KRW 1,000,000 per customer. Hence, we recommend not including fragile/expensive items that exceed the compensation amount in your luggage. *If your luggage has been lost or damaged by an airline, you should claim to the airline directly since it is the airlines responsibility.
Q. What should I do if my luggage is damaged or lost?
A. Goodlugg staff will protect your luggage by cover to prevents damage and opening during Home Check-in. Hence, there is no risk of damage on the way to the airport. Nevertheless, in case of damage/loss, please contact KakaoTalk Channel within 6 hours. If damage/loss is confirmed during delivery, compensation is up to KRW 300,000 per luggage or up to KRW 1,000,000 per customer. Hence, we recommend not including fragile/expensive items that exceed the compensation amount in your luggage. *If your luggage has been lost or damaged by an airline, you should claim to the airline directly since it is the airlines responsibility.
Other Inquiries
배송 중 파손 분실은 6시간 이내에 굿럭 카카오톡 채널로 문의주세요.(ID: goodlugg)
캐리어 외부 파손 혹은 분실의 경우, 최대 30만원까지 보상됩니다. (단, 캐리어 손잡이와 바퀴 부분은 제외)
내부 물품 보상은 불가하니, 파손되기 쉬운 제품, 고가물품, 현금 등은 넣지 말아주세요.
파손 보상 예외규정
Book Now
Baggage Claim Skip Service
Start your travel without luggage from boarding flight
If you check in your luggage at Incheon Airport Goodlugg will pick-up your luggage at Dubai Airport Baggage Claim and send your Dubai hotel
Book Now
Service Process
Check-in at Incheon Airport and pick-up at Dubai Hotel
Book in advance
(by 48 hours before the departure)
Check-in baggage at Incheon Airport
Upload luggage/tag photo to tracking system
Skip baggage claim at Dubai Airport and start your travel
Pick-up your luggage at hotel lobby
(Deliver to hotel within 6 hours of arrival)
How to upload luggage & tag photo
Please upload the luggage you checked in and the photo of the luggage tag to Goodlugg Tracking System!
Access to tracking system for photo uploads
Click the link on KakaoTalk Notification sent by Goodlugg
Go to Tracking in the top menu of Goodlugg App/Homepage
Upload the luggage and tag after check-in
Upload check in baggage tag which is visible for all information
If luggage is more than 2, upload photo which is visible for all luggage
If you do not upload the luggage & tag photo, Goodlugg staff may not be able to pick up your luggage at Dubai Airport, so please upload them before departure from Incheon Airport.
Upload Photos
Price
짐 1개
??won.1_en?? 40,000 ??won.2_en??
Available up to 28 inches and 30kg per luggage
+ Additional luggage
₩ 20,000 /per luggage
Available up to 4 luggages
(*Checked baggage fee is a separate from Goodlugg service fee)
Essential Information to Remember
Must-Knows
Must-Knows for Checked Baggage
Make sure to check in your luggage at Incheon Airport as checked baggage (baggage check-in).
Make sure not to include any prohibited items in your checked baggage.
Always carry your passport, travel documents, and valuables with you not in the luggage.
For 2-piece luggage set, you should book 2 bags, not 1 bag.
The checked baggage fee by airline is separate from Goodlugg service fee.
Must-Knows for Luggage Pick-up
Do not go to Baggage Claim after arriving at Dubai Airport. Goodlugg will pick up your luggage on behalf you.
Your luggage will be delivered to your Dubai hotel front desk within 6 hours of arrival at the airport.
(However, delivery may be delayed due to unavoidable circumstances such as flight delays, baggage delays, natural disasters, etc.)
If your luggage does not pass Dubai Airport Customs X-ray inspection, you must return to the airport and collect by yourself.
If the check-in baggage does not arrive on time due to airlines mistake, Goodlugg will notify you to claim to the airline directly since it is the airlines responsibility.
Booking and Cancellation
Booking: Must be done 48 hours prior to flight departure time
Change/Cancellation: You can change or cancel without any costs until 48 hours prior to flight departure time. Changes or cancellations cannot be done after that time.
(* Flight departure time is based on the departure time specified at the time of flight booking)
FAQs
Service
Q. Can I really skip Baggage Claim for my luggage at Dubai Airport?
A. Yes! If you check in your luggage at Incheon Airport, Goodlugg will pick-up your luggage at Dubai Airport Baggage Claim and send your Dubai hotel. Please skip Baggage Claim at Dubai Airport to provide service by Goodlugg. For security reasons, it is not possible to open luggage at the arrival airport. If you have something to take out, please double check before check-in.
Q. Is the airline baggage check-in fee included?
A. No. Our service is limited to pick-up of luggage at Dubai Airport and delivery to the hotel, so, the cost of airline checked baggage is not included. Therefore, you must pay for checked baggage fee separately according to airline regulations.
Q. Is the service available to any flight?
A. Currently, service is available only for Emirates Airlines direct flights departing from Incheon Airport and arriving at Dubai Airport.
Q. Which areas are available for the service?
A. Currently, our service is available to all hotels in downtown Dubai.
Booking/Change/Cancellation
Q. If I am boarding a flight with family/friends, can one person make a reservation for all?
A. You can add up to 4 luggages of your own per reservation. Therefore, if you have a companion, you must make a separate reservation for each.
Q. I want to amend my reservation. What should I do?
A. Reservations without any price & number of luggage change can be modified by 48 hours before flight departure. If you want to modify the number of luggage, please cancel the original reservation and create new reservation at least 48 hours before scheduled flight departure.
Q. Check-in baggage was added at the departure airport. What should I do?
A. If your luggage is suddenly added at Incheon Airport, please contact us via KakaoTalk Channel (ID: goodlugg) as soon as possible before departure, and we will help you to provide service together with your existing reservation.
Q. The flight was suddenly delayed/cancelled on the departure day. What should I do?
A. In the event of an unexpected situation such as flight cancellation on the day of departure, please contact us immediately via KakaoTalk Channel (ID: goodlugg). *However, cancellation/refund is not possible if the service cannot be used on the day of departure due to any personal reason.
Luggage Pick-up
Q. When can I receive my luggage?
A. Your luggage will arrive at the hotel front desk within 6 hours after your flight arrival. However, delivery time may be adjusted in case of flight delay or baggage delay.
Q. Are there any restricted items that cannot be put in the luggage?
A. Luggage arriving at Dubai Airport must pass X-ray inspection at customs. Therefore, delivery is not possible if any prohibited items are included. Goodlugg will not be responsible for any damage/loss that may occur in this case.
Q. I am wondering if my luggage is being picked up and moving well at Dubai Airport Baggage Claim. How can I check?
A. You can check the status such as airport pick-up and hotel arrival via real-time notification talk which is linked with Goodlugg tracking system.
Damaged/Lost Baggage
Q. What should I do if my luggage is damaged or lost?
A. Goodlugg staff will protect your luggage by cover to prevents damage and opening during Home Check-in. Hence, there is no risk of damage on the way to the airport. Nevertheless, in case of damage/loss, please contact KakaoTalk Channel within 6 hours. If damage/loss is confirmed during delivery, compensation is up to KRW 300,000 per luggage or up to KRW 1,000,000 per customer. Hence, we recommend not including fragile/expensive items that exceed the compensation amount in your luggage. *If your luggage has been lost or damaged by an airline, you should claim to the airline directly since it is the airlines responsibility.
Other Inquiries
배송 중 파손 분실은 6시간 이내에 굿럭 카카오톡 채널로 문의주세요.(ID: goodlugg)
캐리어 외부 파손 혹은 분실의 경우, 최대 30만원까지 보상됩니다. (단, 캐리어 손잡이와 바퀴 부분은 제외)
내부 물품 보상은 불가하니, 파손되기 쉬운 제품, 고가물품, 현금 등은 넣지 말아주세요.
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