Convenient Process

Osaka Kyoto/Kobe/Nara

  • 1. Complete booking by 10 pm a day prior to service

  • 2. Drop off at
    hotel lobby
    by 10:00am

  • 3. Upload
    luggage
    photos

  • 4. Pick up
    at the
    hotel after 19:00

Kyoto Osaka/Kobe/Nara

  • 1. Complete booking by 10 pm a day prior to service

  • 2. Drop off
    at hotel lobby
    by 9:00am

  • 3. Upload
    luggage
    photos

  • 4. Pick up
    at the hotel
    after 19:00

Kobe Osaka/Kyoto/Nara/Arima Onsen

  • 1. Complete booking by 10 pm a day prior to service

  • 2. Drop off at
    hotel lobby
    by 10:00am

  • 3. Upload
    luggage
    photos

  • 4. Pick up
    at the
    hotel after 19:00

* Available only for hotels listed after searching on the booking page.
Essential Information
  • Price

    From To Price (per Bag)
    Osaka Kyoto/​Kobe/​Nara
    Special Discount
    29,700 ~ 43,500
    27,000 ~ 38,000
    Kyoto Osaka/​Kobe/​Nara 29,700 ~ 43,500
    27,000 ~ 38,000
    Kobe Osaka/​Kyoto/​Nara/​Kobe/​Arima Onsen 24,000 ~ 46,000
    * The price above is for one-way per bag, regardless of size.

  • Operation Hours

    From From Time To Arrival Time
    Osaka by 10:00 am Kyoto/​Kobe/​Nara by 7:00 pm
    Kyoto by 10:00 am Osaka/​Kobe/​Nara
    Kobe by 10:00 am Osaka/​Kyoto/​Nara/​Kobe/​Arima Onsen

  • Must-Knows for Bag Drop-off at Hotel

    Please show this information card when dropping off your luggage at hotel. Hotel will not release your luggage without it.

    Please keep the following receipt received from hotel staff for your records.

    <Receipt Provided by Hotel>

  • Booking and Cancellation

    ∙ Booking: Must be done until 22:00 (local time) prior to service

    ∙ Change/Cancellation: You can change or cancel without any costs until 22:00 (local time) prior to service. Changes or cancellations cannot be done after that time.

    ∙ [Airport → Hotel Delivery] If you are unable to use the service due to flight delays or natural disasters, 80% of the payment amount will be credited as loyalty points (*Coupons and other free benefits are non-refundable).

    ∙ Make sure to book with your English name that matches exactly to your passport. This same name should also be on your hotel reservation.

  • Must-Knows

    ∙ Following rules are applied for bag counts:
    - For luggage sets, please book 2 bags.
    - Unbooked items such as shopping bags, backpacks, and ready bags will not be picked up.
    - Neck pillows not placed inside luggage will not be picked up due to concerns about loss/contamination.

    ∙ Upon arrival at the airport desk, you must show your passport
    (passport name should match the name used for booking).

    ∙ Upon drop-off at hotel lobby, take photos of your luggage and tag for easy identification.

    ∙ Please lock up your bag. We are not responsible for any lost items or valuables in unlocked bag.
    *Always carry your passport and other travel documents with you.

  • Other Inquiries

    To report damaged/lost luggage, please contact us via the chat bubble within 6 hours of delivery.

    For external damage or loss of luggage during delivery, compensation is up to KRW 300,000 (*Handles and wheels are excluded from compensation).
    Compensation for items inside the luggage is not available. We recommend not placing fragile items, valuables, or cash in your luggage.
    What’s Not Covered
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