Hong Kong International Airport T1
Go to Baggage Storage counter at Arrival Hall A on L5 (Arrival Level)
(open 5:30 - 1:30 next day)
View Location

To ensure a smooth process, please present this message card when dropping-off your luggage at the hotel.

Please present the email notification received on the morning of your service day along with your passport.
(contents : waybill number, name, delivery hotel)

∙ Booking: Must be done until 21:00 (local time) prior to service

∙ Changes/Cancellation: You can change or cancel without any costs until 21:00 (local time) prior to service. Changes or cancellations cannot be done after that time.

∙ Make sure to book with your English name that matches exactly to your passport. This same name should also be on your hotel reservation.

∙ Following rules are applied for bag counts:
- For luggage sets, please book 2 bags.
- Unbooked items such as shopping bags, backpacks, and ready bags will not be picked up.
- Neck pillows not placed inside luggage will not be picked up due to concerns about loss/contamination.

∙ You must upload photos of your luggage/tag on the “Track My luggage” link upon drop-off.

∙ Upon arrival at the airport desk, you must show your passport(passport name should match the name used for booking).

∙ Please keep each bag within 20 kg and 28 inches.

∙ Baggage over 30 kg or 28 inches, special items (e.g., animals, food, perishable goods), and prohibited items such as firearms, weapons, explosives, flammable materials, or corrosive substances cannot be accepted.

∙ Please lock up your bag. We are not responsible for any lost items or valuables in unlocked bag.
*Always carry your passport and other travel documents with you.