BALI
Convenient Process

Hotel Airport

  • 1. Complete booking by midnight a day prior to service

  • 2. Drop off
    at hotel lobby
    by noon

  • 3. Upload
    luggage
    photos

  • 4. Arrive
    at the airport
    by 18:00

Airport Hotel

  • 1. Complete booking by midnight a day prior to service

  • 2. Drop off
    at the airport
    by 15:00

  • 3. Upload
    luggage
    photos

  • 4. Arrive
    at the
    hotel
    by 21:00

    • (*Bali local time)
Essential Information
  • Price

    ≤ 22 inches > 22 inches Golf Bag
    Hotel → Airport ₩14,500 ~ ₩24,500 ₩19,500 ~ ₩29,500 ₩19,500 ~ ₩29,500
    Airport → Hotel ₩14,500 ~ ₩24,500 ₩19,500 ~ ₩29,500 ₩19,500 ~ ₩29,500
    ∙ A minimum of 2 bags is required to use this service.
    ∙ Price varies based on the distance between the airport and the hotel.
    ∙ The price listed is for one-way service per piece of luggage.
    ∙ If allowed as a carry-on, it is 22” or less. Otherwise, it is over 22”.
    ∙ Each bag is allowed up to 28 inches and 20 kg.
    (An additional fee of KRW 3,000 per kg will be charged for excess weight)

    • Operation Hours (*Bali local time)

      Drop-off Arrival
      Airport → Hotel 00:00 - 15:00 By 21:00
      Hotel → Airport By noon By 18:00

    • Airport Desk Location

      Bali Ngurah Rai Denpasar International Airport (2F)
      Go to FESINDO desk, located directly across from Burger King on 2F (open 24 hours)
      View Location

    • Booking and Cancellation(*local time)

      ∙ Booking: Must be done until midnight prior to service

      ∙ Change/Cancellation: You can change or cancel without any costs until midnight prior to service. Changes or cancellations cannot be done after that time.

      ∙ [Airport → Hotel Delivery] If you are unable to use the service due to flight delays or natural disasters, 80% of the payment amount will be credited as loyalty points (*Coupons and other free benefits are non-refundable).

      ∙ Make sure to book with your English name that matches exactly your passport. This same name should also be on your hotel reservation.

    • Must-Knows

      ∙ You must upload photos of your luggage/tag on the "Track My Luggage" page upon droff-off

      ∙ When picking up your luggage, you must show your passport which has the same name on it as the one you used for booking.

      ∙ There is no size/ weight limitation.

      ∙ Please lock up your bag. We are not responsible for any lost items or valuables in unlocked bag.
      *Always carry your passport and other travel documents with you.

    • Information Card

      Please show this information card when dropping off your luggage at hotel. Hotel will not release your luggage without it.

      It says that Goodlugg agent will pick up your luggage on behalf of you between 12:00 pm and 3:00 pm.

    • Other Inquiries

      To report damaged/lost luggage, please contact us via the chat bubble within 6 hours of delivery.

      For external damage or loss of luggage during delivery, compensation is up to KRW 300,000 (*Handles and wheels are excluded from compensation).
      Compensation for items inside the luggage is not available. We recommend not placing fragile items, valuables, or cash in your luggage.
      What’s Not Covered
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