KYOTO
Convenient Process

Airport Hotel

  • 1. Complete booking by 22:00 a day prior to service

  • 2. Drop off at
    the airport
    by 13:00

  • 3. Upload
    luggage
    photos

  • 4. Arrive
    at the
    hotel by 19:00

* Delivery may be completed by 8 pm depending on the region.
* Airport-to-hotel delivery is available in limited hotels in Kyoto.

Hotel Airport

  • 1. Complete booking by 22:00 a day prior to service

  • 2. Drop off
    at hotel lobby
    by 9:00am

  • 3. Upload
    luggage
    photos

  • 4. Arrive
    at the airport
    by 16:00

* Hotel-to-airport is available in limited hotels in Kyoto.

Hotel Hotel

  • 1. Complete booking by 22:00 a day prior to service

  • 2. Drop off
    at hotel lobby
    by 9:00am

  • 3. Upload
    luggage
    photos

  • 4. Arrive
    at the hotel
    by 20:00

* "From Hotel" is limited to select hotels in Kyoto.
Essential Information
  • Price

    ≤ 22 inches > 22 inches
    Airport → Hotel
    July Special Offer
    ₩29,700
    ₩24,500
    July Special Offer
    ₩32,000
    ₩29,700
    Hotel → Airport
    July Special Offer
    ₩29,700
    ₩24,500
    July Special Offer
    ₩32,000
    ₩29,700
    Hotel → Hotel
    July Special Offer
    ₩24,500
    ₩19,600
    July Special Offer
    ₩29,700
    ₩23,500
    ∙ The price listed is for one-way service per piece of luggage.
    ∙ If allowed as a carry-on, it is 22” or less. Otherwise, it is over 22”.
    ∙ Each bag is allowed up to 28 inches and 20 kg.
    (An additional fee of KRW 3,000 per kg will be charged for excess weight)

  • Operation Hours

    Drop-off Pickup
    Airport → Hotel 07:00~13:00 After 19:00
    Hotel → Airport Before 9:00 Same day 16:00-21:00
    Next day 07:00-16:00
    Hotel → Hotel Before 9:00 After 20:00

  • Airport Desk Location

    Kansai International Airport Terminal 1
    1. Airport → Hotel Service 1F (Arrival Floor)
    JALABC Arrival Counter (Open: 07:00~21:30)
    View Location

    2. Hotel → Airport Service 4F (Departure Floor)
    JALABC Departure Counter (Open: 07:00~21:30)
    View Location

  • Kansai Airport → Kyoto Hotel Guidelines


    Please present the email notification received on the morning of your service date along with your passport.
    (The notification includes your booking number, name, and delivery hotel name.)

  • Kyoto Hotel → Kansai Airport Message Card

    1. Please show this message card when dropping off your luggage at hotel. Hotel will not release your luggage without it..


    2. Write your name in English and the Transaction No. (9-digit Goodlugg booking #) on the tag provided by hotel staff.

  • Kyoto Hotel → Kyoto Hotel Message Card

    1. Please show this information card when dropping off your luggage at hotel. Hotel will not release your luggage without it.


    2. Write your name in English and the Transaction No. (9-digit Goodlugg booking #) on the tag provided by hotel staff.

  • Booking and Cancellation

    ∙ Booking: Must be done by 22:00 a day prior to service

    ∙ Change/Cancellation: You can change or cancel without any costs by 22:00 a day prior to service. Changes or cancellations cannot be done after that time.

    ∙ [Airport → Hotel Delivery] If you are unable to use the service due to flight delays or natural disasters, 80% of the payment amount will be credited as loyalty points (*Coupons and other free benefits are non-refundable).

    ∙ Make sure to book with your English name that matches exactly to your passport. This same name should also be on your hotel reservation.

  • Must-Knows

    ∙ Following rules are applied for bag counts:
    - For luggage sets, please book 2 bags.
    - Unbooked items such as shopping bags, backpacks, and ready bags will not be picked up.
    - Neck pillows not placed inside luggage will not be picked up due to concerns about loss/contamination.

    ∙ Upon arrival at the airport desk, you must show your passport
    (passport name should match the name used for booking).

    ∙ Upon drop-off at hotel lobby, take photos of your luggage and tag for easy identification.

    ∙ Please lock up your bag. We are not responsible for any lost items or valuables in unlocked bag.
    *Always carry your passport and other travel documents with you.

  • Other Inquiries

    To report damaged/lost luggage, please contact us via the chat bubble within 6 hours of delivery.

    For external damage or loss of luggage during delivery, compensation is up to KRW 300,000 (*Handles and wheels are excluded from compensation).
    Compensation for items inside the luggage is not available. We recommend not placing fragile items, valuables, or cash in your luggage.
    What’s Not Covered

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