OSAKA
Convenient Process

Airport Hotel

  • 1. Complete booking by 10 pm a day prior to service

  • 2. Drop off at
    the airport
    by 14:00

  • 3. Upload
    luggage
    photos

  • 4. Arrive
    at the
    hotel
    by 19:00

* Airport-to-hotel delivery is available to all hotels in Osaka.

Hotel Airport

  • 1. Complete booking by 10 pm a day prior to service

  • 2. Drop off
    at hotel lobby
    by 11:00am

  • 3. Upload
    luggage
    photos

  • 4. Arrive
    at the airport
    by 15:00

* Hotel to the airport is available from 190 hotels in Osaka.
* If your hotel is not listed, please use our city desks at Namba or Shinsaibashi.

Hotel Hotel

  • 1. Complete booking by 10 pm a day prior to service

  • 2. Drop off
    at hotel lobby
    by 11:00am

  • 3. Upload
    luggage
    photos

  • 4. Arrive
    at the hotel
    by 19:00

* Delivery is available if your departure hotel is included among the 190 hotels on the list.
Essential Information
  • Price

    ≤ 22 inches > 22 inches Golf Bag
    Hotel → Airport
    July Special Offer
    ₩29,700
    ₩24,500
    July Special Offer
    ₩35,200
    ₩29,700
    July Special Offer
    ₩39,600
    ₩34,500
    Airport → Hotel
    July Special Offer
    ₩29,700
    ₩24,500
    July Special Offer
    ₩35,200
    ₩29,700
    July Special Offer
    ₩39,600
    ₩34,500
    Hotel → Hotel
    July Special Offer
    ₩19,500
    ₩18,500
    July Special Offer
    ₩24,500
    ₩22,500
    July Special Offer
    ₩29,700
    ₩24,500
    ∙ The price listed is for one-way service per piece of luggage.
    ∙ If allowed as a carry-on, it is 22” or less. Otherwise, it is over 22”.
    ∙ Each bag is allowed up to 28 inches and 20 kg.
    (An additional fee of KRW 3,000 per kg will be charged for excess weight)

  • Operation Hours

    Drop-off Pickup
    Airport → Hotel 07:00~14:00 By 19:00
    Hotel → Airport Before 11:00 15:00-22:00
    Available up to +3 days
    Hotel → Hotel Before 11:00 By 19:00

  • Airport Desk Location

    Kansai Airport Terminal 1
    Go to KABS counter on 1st floor at Kansai Airport Terminal 1
    (open: 07:00 ~ 22:00)


    View Location

  • City Desk Location

    1. Ginza Karen Shinsaibashi
    Address: 2-3-24 Shinsaibashi, Chuo-ku, Osaka, Japan Life Bldg 1F
    Located in Shinsaibashi-Suji Shopping Street, a 10-minute walk from Shinsaibashi Station.
    (Open: 10:00 - 21:00)
    View Location



    2. Daikoku Locker
    Address: 1-3-22 Taishi Nishinariku Osakashi
    ① 10m from Dobutsuen-Mae Station (Exit 4), or
    ② 50m from JR Shin-Imamiya Station (East Exit)
    (Open : 6:00-21:30)
    View Location

    ※ Sevice available in both directions:
    City Desk → Kansai Airport
    Kansai Airport → City Desk(Only Ginza Karen Shinsaibashi)

  • Please Note for Hotel to Airport Delivery

    1. Please show this information card when dropping off your luggage at hotel. Hotel will not release your luggage without it.


    2. Write the local booking no. (notified a day before via message) in the tag when the hotel staff requests.




    3. Present the tag which you received from the hotel to Airport Desk when picking up your luggage.
    ※ For hotel to airport delivery, service is available only at the hotels in the list below.

  • Please Note for Airport to Hotel Delivery

    1. Present the information card below with your passport when dropping off your luggage at Airport Desk.

    2. Please drop off your luggage after signing the paper with your reservation details.
    ※ For airport to hotel delivery, service is available for all hotels in Osaka City

  • Please Note for Hotel to Hotel Delivery

    1. Please show this information card when dropping off your luggage at hotel. Hotel will not release your luggage without it.


  • Booking and Cancellation

    ∙ Booking: Must be done until 22:00 (local time) prior to service

    ∙ Change/Cancellation: You can change or cancel without any costs until 22:00 (local time) prior to service. Changes or cancellations cannot be done after that time.

    ∙ [Airport → Hotel Delivery] If you are unable to use the service due to flight delays or natural disasters, 80% of the payment amount will be credited as loyalty points (*Coupons and other free benefits are non-refundable).

    ∙ Make sure to book with your English name that matches exactly to your passport. This same name should also be on your hotel reservation.

  • Must-Knows

    ∙ Following rules are applied for bag counts:
    - For luggage sets, please book 2 bags.
    - Unbooked items such as shopping bags, backpacks, and ready bags will not be picked up.
    - Neck pillows not placed inside luggage will not be picked up due to concerns about loss/contamination.

    ∙ Upon arrival at the airport desk, you must show your passport
    (passport name should match the name used for booking).

    ∙ Upon drop-off at hotel lobby, take photos of your luggage and tag for easy identification.

    ∙ Please lock up your bag. We are not responsible for any lost items or valuables in unlocked bag.
    *Always carry your passport and other travel documents with you.

    ∙ Delivery is not available from Jan. 1 to Jan 3.

  • Other Inquiries

    To report damaged/lost luggage, please contact us via the chat bubble within 6 hours of delivery.

    For external damage or loss of luggage during delivery, compensation is up to KRW 300,000 (*Handles and wheels are excluded from compensation).
    Compensation for items inside the luggage is not available. We recommend not placing fragile items, valuables, or cash in your luggage.
    What’s Not Covered
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