Changi International Airport JEWEL(T1)
Go to Baggage Storage next to Early Check-in Lounge on floor L1
(open 24 hours)
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Changi International Airport Terminal 2
Go to Baggage Storage right across the gate to shuttle bus stop (to T4) on floor L1
(open 24 hours)
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Changi International Airport Terminal 3
Go to Baggage Storage next to the Crown Plaza Hotel entrance on floor L1
(open 24 hours)
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Changi International Airport Terminal 4
Go to Baggage Storage right across the gate to shuttle bus stop (to T2 and MRT), which located on the right end of floor L1
(open 24 hours)
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(Only Cruise customer)
Go to desk No. 2 of the Left Baggage Counter on the right side, after passing through Baggage Screening on Level 1 (Arrival Hall)
(open: 07:30 – 16:30)
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1. To ensure a smooth process, please present this message card when dropping-off your luggage at the hotel.

2. To ensure a smooth process, please present this message card when dropping-off your luggage at the airport desk

100% mandatory ETA swab test at Baggage Storage desk due to the security regulations at Changi Airport! If the test fails, a manual search will be conducted in the presence of the airport police.

Please check the complete list of prohibited items at the link below before using the service.
Complete list of prohibited items

* You cannot store your luggage at our airport desk if any prohibited items are included in it.
(In this case, you have to meet our agent directly in front of T3 desk at 8:30pm, and additional SGD 5 will be charged. The appointment time/location cannot be changed.)

∙ Booking: Must be done until midnight prior to service.

∙ Change/Cancellation: You can change or cancel without any costs until midnight prior to service. Changes or cancellations cannot be done after that time.

∙ [Airport → Hotel Delivery] If you are unable to use the service due to flight delays or natural disasters, 80% of the payment amount will be credited as loyalty points (*Coupons and other free benefits are non-refundable).

∙ Make sure to book with your English name that matches exactly your passport. This same name should also be on your hotel reservation.

Due to the security regulations at Changi Airport, you have to provide a copy of your passport upon arrival at our airport desk.
(*Uploaded copy of your passport will be deleted automatically on the next day of service.)

∙ Following rules are applied for bag counts:
- For luggage sets, please book 2 bags.
- Unbooked items such as shopping bags, backpacks, and ready bags will not be picked up.
- Neck pillows not placed inside luggage will not be picked up due to concerns about loss/contamination.

∙ You must upload photos of your luggage/tag on the “Track My luggage” link upon drop-off.

∙ Upon arrival at the airport desk, you must show your passport(passport name should match the name used for booking).

∙ There is no size/ weight limitation.

∙ Please lock up your bag. We are not responsible for any lost items or valuables in unlocked bag.
*Always carry your passport and other travel documents with you.