Suvarnabhumi Airport
After entering Gate 7 on 4F (Departures halls) of Suvarnabhumi International Airport, go straight past the P/Q pillar. You will see BELLUGG desk in front.
(open: 24 hours)
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Don Mueang Airport
Go to the BELLUGG desk, located between Terminal 1 (International) and Terminal 2 (Domestic) on 1F
(open: 24 hours)
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∙ Booking: Must be done until midnight prior to service

∙ Change/Cancellation: You can change or cancel without any costs until midnight prior to service. Changes or cancellations cannot be done after that time.

∙ [Airport → Hotel Delivery] If you are unable to use the service due to flight delays or natural disasters, 80% of the payment amount will be credited as loyalty points (*Coupons and other free benefits are non-refundable).

∙ Make sure to book with your English name that matches exactly to your passport. This same name should also be on your hotel reservation.

∙ Following rules are applied for bag counts:
- For luggage sets, please book 2 bags.
- Unbooked items such as shopping bags, backpacks, and ready bags will not be picked up.
- Neck pillows not placed inside luggage will not be picked up due to concerns about loss/contamination.

∙ Upon arrival at the airport desk, you must show your passport
(passport name should match the name used for booking).

∙ For accurate bag collection, please log into the tracking link provided via our text message and upload photos of your luggage/tag.

∙ Each luggage should be max. 20kg and not exceed 28 inches.

∙ Please lock up your bag. We are not responsible for any lost items or valuables in unlocked bag.
*Always carry your passport and other travel documents with you.

∙ Available delivery region can be limited and operation hours may change during the annual Songkran Festival.

To ensure a smooth process, please present this message card when dropping-off your luggage at the hotel.

It says that Goodlugg agent will pick up your luggage on behalf of you between 12:00pm and 3:00pm.