PATTAYA
Convenient Process

Hotel Airport

  • 1. Complete booking by midnight a day prior to service

  • 2. Drop off at hotel lobby by 12:00pm

  • 3. Upload luggage photos

  • 4. Arrive at the airport by 19:00

* Delivery is available if your hotel is included among the 120 hotels on the list below.

Airport Hotel

  • 1. Complete booking by midnight a day prior to service

  • 2. Drop off at the airport before 16:00

  • 3. Upload luggage photos

  • 4. Arrive at the hotel lobby by 21:00

(*Pattaya local time)
* Delivery is available if your hotel is included among the 120 hotels on the list below.
Essential Information
  • Price

    ≤ 22 inches > 22 inches Golf Bag
    Hotel → Airport
    July Special Offer
    ₩24,500
    ₩19,500
    July Special Offer
    ₩29,700
    ₩24,500
    		₩29,700
    Airport → Hotel
    July Special Offer
    ₩24,500
    ₩19,500
    July Special Offer
    ₩29,700
    ₩24,500
    		₩29,700
    ∙ The price listed is for one-way service per piece of luggage.
    ∙ If allowed as a carry-on, it is 22” or less. Otherwise, it is over 22”.
    ∙ Each bag is allowed up to 28 inches and 20 kg.
    (An additional fee of KRW 3,000 per kg will be charged for excess weight)

  • Operation Hours (*local time)

    Hotel
    ↓
    Airport    		 Drop-off No later than 12:00pm
    Arrival Suvarnabhumi Airport
    By 19:00
    Airport
    ↓
    Hotel    		 Drop-off Suvarnabhumi Airport
    Before 16:00
    Arrival By 21:00

  • Airport Desk Location

    Suvarnabhumi Airport
    After entering Gate 7 on 4F (Departures halls) of Suvarnabhumi International Airport, go straight past the P/Q pillar. You will see BELLUGG desk located in front.
    (open: 24 hours)
    View Location

  • Booking and Cancellation(*local time)

    ∙ Booking: Must be done until midnight prior to service

    ∙ Change/Cancellation: You can change or cancel without any costs until midnight prior to service. Changes or cancellations cannot be done after that time.

    ∙ [Airport → Hotel Delivery] If you are unable to use the service due to flight delays or natural disasters, 80% of the payment amount will be credited as loyalty points (*Coupons and other free benefits are non-refundable).

    ∙ Make sure to book with your English name that matches exactly your passport. This same name should also be on your hotel reservation.

  • Must-Knows

    ∙ Following rules are applied for bag counts:
    - For luggage sets, please book 2 bags.
    - Unbooked items such as shopping bags, backpacks, and ready bags will not be picked up.
    - Neck pillows not placed inside luggage will not be picked up due to concerns about loss/contamination.

    ∙ When picking up your luggage, you must show your passport which has the same name on it as the one you used for booking.

    ∙ Upon drop-off at hotel lobby, you must take photos of your luggage and tag. In case your hotel does not provide a luggage tag, just take a photo of your luggage.

    ∙ There is no size/ weight limitation.

    ∙ Please lock up your bag. We are not responsible for any lost items or valuables in unlocked bag.
    *Always carry your passport and other travel documents with you.

    ∙ Available delivery region can be limited and operation hours may change during the annual Songkran Festival.

  • Information Card

    Please show this information card when dropping off your luggage at hotel. Hotel will not release your luggage without it.


    It says that Goodlugg agent will pick up your luggage on behalf of you between 12:00pm and 3:00pm.

  • Other Inquiries

    To report damaged/lost luggage, please contact us via the chat bubble within 6 hours of delivery.

    For external damage or loss of luggage during delivery, compensation is up to KRW 300,000 (*Handles and wheels are excluded from compensation).
    Compensation for items inside the luggage is not available. We recommend not placing fragile items, valuables, or cash in your luggage.
    What’s Not Covered
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