HANOI
Convenient Process

Hotel Airport

  • 1. Complete booking by midnight a day prior to service

  • 2. Drop off at hotel lobby by 2:00pm

  • 3.Upload luggage photos

  • 4. Arrive at the airport by 17:00

Airport Hotel

  • 1. Complete booking by midnight a day prior to service

  • 2. Drop off at the airport between 00:00 - 16:00

  • 3. Upload luggage photos

  • 4. Arrive at the hotel lobby by 20:00

Hotel Hotel

  • 1.Complete booking by midnight a day prior to service

  • 2.Drop off
    at hotel lobby
    by 2pm

  • 3.Upload
    luggage
    photos

  • 4.Arrive
    at the hotel
    by 20:00

(*Hanoi local time)
Essential Information
  • Price

    ≤ 22 inches > 22 inches
    Hotel → Airport ₩16,500 ₩19,500
    Airport → Hotel ₩16,500 ₩19,500
    Hotel → Hotel ₩16,500 ₩19,500
    ∙ The price listed is for one-way service per piece of luggage.
    ∙ If allowed as a carry-on, it is 22” or less. Otherwise, it is over 22”.
    ∙ Each bag is allowed up to 28 inches and 20 kg.
    (An additional fee of KRW 3,000 per kg will be charged for excess weight)

  • Operation Hours (*local time)

    Drop-off Arrival
    Airport → Hotel 00:00 - 16:00 By 20:00
    Hotel → Airport Before 2:00pm By 17:00
    Hotel → Hotel Before 2:00pm By 20:00

  • Airport Desk Location

    Noi Bai International Airport
    On the 2nd level of Terminal 2, go to Left Luggage, right across VATC SleepPod at the end of east hall
    (open 24 hours)
    View Location

  • Prohibited Items at Noi Bai International Airport

    Due to the security regulations at Noi Bai Airport, luggage cannot be stored at the airport desk if it contains cellphone or portable charger.

  • Booking and Cancellation(*local time)

    ∙ Booking: Must be done until midnight prior to service

    ∙ Change/Cancellation: You can change or cancel without any costs until midnight prior to service. Changes or cancellations cannot be done after that time.

    ∙ [Airport → Hotel Delivery] If you are unable to use the service due to flight delays or natural disasters, 80% of the payment amount will be credited as loyalty points (*Coupons and other free benefits are non-refundable).

    ∙ Make sure to book with your English name that matches exactly your passport. This same name should also be on your hotel reservation.

  • Must-Knows

    ∙ Following rules are applied for bag counts:
    - For luggage sets, please book 2 bags.
    - Unbooked items such as shopping bags, backpacks, and ready bags will not be picked up.
    - Neck pillows not placed inside luggage will not be picked up due to concerns about loss/contamination.

    ∙ When picking up your luggage, you must show your passport which has the same name on it as the one you used for booking.

    ∙ Upon drop-off at hotel lobby, you must take photos of your luggage and tag. In case your hotel does not provide a luggage tag, just take a photo of your luggage.

    ∙ Each luggage should be max. 20kg and not exceed 28 inches.

    ∙ Please lock up your bag. We are not responsible for any lost items or valuables in unlocked bag.
    *Always carry your passport and other travel documents with you.

  • Information Card

    1. Please show this information card when dropping off your luggage at hotel. Hotel will not release your luggage without it.

    It says that Goodlugg agent will pick up your luggage on behalf of you between 2:00pm and 4:00pm.

    2. To ensure a smooth process, please present this message card when dropping-off your luggage at airport desk.

    It says that Goodlugg agent will pick up your luggage on behalf of you by 4:00pm.

  • Other Inquiries

    To report damaged/lost luggage, please contact us via the chat bubble within 6 hours of delivery.

    For external damage or loss of luggage during delivery, compensation is up to KRW 300,000 (*Handles and wheels are excluded from compensation).
    Compensation for items inside the luggage is not available. We recommend not placing fragile items, valuables, or cash in your luggage.
    What’s Not Covered
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