Yamato Transport Baggage Counter, 1F, Terminal 2 (T2)
In the 1F arrival/departure lobby, toward the security checkpoint entrance — the Yamato Transport baggage counter next to the elevator. (open: 10:00 ~ 16:00)
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Please show this information card when dropping off your luggage at hotel. Hotel will not release your luggage without it.

Please keep the following receipt received from hotel staff for your records.

∙ Booking: Must be done until 22:00 (local time) prior to service

∙ Change/Cancellation: You can change or cancel without any costs until 22:00 (local time) prior to service. Changes or cancellations cannot be done after that time.

∙ [Airport → Hotel Delivery] If you are unable to use the service due to flight delays or natural disasters, 80% of the payment amount will be credited as loyalty points (*Coupons and other free benefits are non-refundable).

∙ Make sure to book with your English name that matches exactly to your passport. This same name should also be on your hotel reservation.

∙ Following rules are applied for bag counts:
- For luggage sets, please book 2 bags.
- Unbooked items such as shopping bags, backpacks, and ready bags will not be picked up.
- Neck pillows not placed inside luggage will not be picked up due to concerns about loss/contamination.

∙ Upon arrival at the airport desk, you must show your passport
(passport name should match the name used for booking).

∙ Upon drop-off at hotel lobby, take photos of your luggage and tag for easy identification.

∙ Please lock up your bag. We are not responsible for any lost items or valuables in unlocked bag.
*Always carry your passport and other travel documents with you.